Customer Service


The Production generally takes 14 business days. 

Please consult the delivery cost on checkout. We ship with local partners such as DHL or FEDEX. The delivery time takes from 1 business day to 10 business days depending on the country. On Request, you can be provided with a tracking number to follow your order. 

Care Instructions:

Our 18 carats Lucky Jewels are produced with utmost care in our workshops. They will last forever if you follow a simple routine: 

  • Avoid harsh chemicals, perfume, or cosmetic products, as they will create abrasions and reduce the shine of the gold. 
  • The best way to clean your Jewels is warm water with some drops of dishwashing liquid and a soft brush.  
  • When you remove your jewelry, always stock it separately in its original packaging and don’t forget to keep the clasp outside the pouch so it doesn’t tangle up.  
  • Avoid any hard knocks and scratches to your stone. If it looks dry, rub a tiny amount of olive oil. Of course, keep your stones away from harsh chemicals.

Returns & Refunds:

We do not accept refunds. You can return your item within 7 days starting from the day you received your order. Kindly send us an email at to notify us of this request.  The item must not have been worn, have any signs of wear and tear or have been altered in any way. It must be returned in its original packaging. Personalized items cannot be exchanged. 

Repairs and Guaranty:

We provide a one-year guaranty from the date of purchase (receipt required). This service is free as long as the damage is the result of normal wear and tear and/or because there is a manufacturing default. You just bear the shipping cost.

Once this guarantee period has expired our after-sales team offers a paying repairs service at very good prices. You will be provided with a quote for the anticipated repairs.

Any queries please email us at:


Secure online transactions are ensured. Details of card numbers used during the payment process are not kept on our website but on the secure site operated by our bank. We accept credit cards (MasterCard®, Visa®.) or Apple Pay.

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